Privacy Statement
Privacy Statement
Your privacy is important and Eramol (UK) Limited is committed to respecting and protecting the personal data we handle. This statement explains what personal data we collect, how we use it and what your data rights are.
About us
We are Eramol (UK) Limited, a bespoke clinical trial manufacturing service provider. Our registered address is Unit 9, North Downs Business Park, Limepit Lane, Sevenoaks, TN13 2TL, UK. Our company number is 08681617.
If you have any queries about this Privacy Statement or any other data protection matter, please contact [email protected] and include ‘Data Protection’ in the email title.
How we collect personal data
We may collect personally identifiable information such as name and relevant contact details if you contact us by email or telephone, or if you raise an enquiry on our website.
If you visit our website, we request your consent to include your visit within our website usage statistics. We use these stats to understand users experience of the site, for example, how long people spend on our site, which pages are most popular, and so on. This helps us to improve our website and provide a better user experience over time.
We may also receive selected personal data from our clients, for example, when we provide pharmacy dispensing services.
How we use personal data?
We use your data for the following purposes:
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Purpose for using personal data |
Our lawful basis for this activity |
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To fulfil client enquiries and orders |
For the performance of a contract or agreement |
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To maintain up to date records of prospective, current and past clients and our suppliers |
Our Legitimate Interests (balanced with the interests of our clients, suppliers and business contacts) |
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To improve our services for your benefit, including responding to your feedback |
Our legitimate business interests (balanced with the interests of our clients and business contacts) |
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To compile website usage statistics using cookies, which help us to improve our website and provide a better user experience |
With your consent |
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To send occasional marketing communications to relevant business contacts |
Our legitimate business interests (balanced with the interests of these contacts) |
We keep personal data safe and secure
We take appropriate steps to make sure personal data is stored in a secure environment. Personal data can only be viewed and processed by authorised people within Eramol (UK) Limited or by supplier organisations in accordance with our instructions. We carefully restrict access to only those who genuinely need it. We do everything we can to prevent unauthorised access.
When we share personal data
We never sell your data. We may need to share personal data with Government authorities or regulatory bodies to comply with laws or to respond to claims or legal processes.
We use a small number of specialist service providers to help us operate our business. For example, to provide technology solutions for our website, warehousing and so on. When it’s necessary to give a service provider limited access to personal data, this is conducted under strict data security arrangements. We have contractual agreements in place with these service providers to ensure they act solely in accordance with our instructions and to ensure protection for the data at all times.
For any service providers located outside the UK, we make sure any transfer or access to personal data is protected by an ‘adequacy decision’ or other appropriate legal safeguards. An ‘adequacy decision’ is where the UK has deemed another country to provide an equivalent level of protection of personal data.
Your data rights
You have a number of rights under UK data protection law, as follows.
- Right to be Informed: You have the right to be informed about how we handle your personal data. This Privacy Statement is one of the ways we do this.
- Right of Access: You have the right to ask for a copy of the personal data we hold about you and the purposes for which we are using it. ‘Personal data’ is any information which can directly, or indirectly, identify you.
- Right to Rectification: You have the right to ask us to change any details which are incorrect or need updating.
- Right to Restriction: You have the right to ask us to restrict or suppress your personal information. This would mean we would store it but not use it.
- Right to Object: Business contacts may from time to time receive relevant marketing communications from us. If you receive a marketing email and would like to object, you can use the ‘unsubscribe’ link that appears in every marketing email. Alternatively, you can ask us to remove your details from our list by contacting us using the contact details above.
- Right of Erasure: You have the right to ask us to delete your personal details. We will assess any deletion request on a case-by-case basis.
- Right to Portability: You have the right to obtain and reuse your personal data for your own purposes across different services. Due to the nature of our business and the limited nature of the personal data we handle, we do not believe this right is likely to apply.
If you’d like to exercise any of these rights or have any other query regarding how we collect or use your data, please contact us using the contact details given above. To fulfil your request, depending on our relationship with you, we may need to ask you for proof of identity. We’ll handle any requests as soon as possible, at least within one calendar month.
If you have any other queries or concerns about the way we collect or use personal data, please contact us and we’ll do our best to resolve this with you. If you remain unhappy with how we have handled your personal information, you have the right to raise a complaint with the UK’s Information Commissioner’s Office (ICO).
How long we keep your personal information
We do not keep personal data for longer than is necessary for the purposes for which it is being processed. We review this regularly and securely destroy any personal data which has become unnecessary to retain.
External links
Please remember if you use a link to go from our website to another website, or you request a service from a third party, this Privacy Statement will no longer apply once you have left our website. Your browsing and interaction on any other website is subject to that website’s own rules and policies.
Updates
We regularly review and update this Statement to improve it, and where necessary to make changes if our activities alter or there are regulatory changes. We encourage you to review it from time to time. If we make any significant changes, we’ll endeavour to contact you to let you know.
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